Frequently asked questions............

 

When should I book my cake?

To avoid disappointment, we suggest providing 6-12 weeks notice for wedding cakes and 3-6 weeks for corporate, birthday and other occasion cakes. During the off-peak season (May - August) 2-3 weeks is adequate notice, and in

exceptional cases, cakes may be turned around within the week.

 

How do I order a cake?

To start the order process, please send an email to admin@thefoodcollective.net containing all the following information or phone 0448099564:

 

• the date of your event

• the occasion/nature of your event (wedding, birthday, christening, etc) .

• the event location, delivery address, and delivery time

• how many people you will need to serve

• your daytime phone number

• your email address

• an idea of what kind of cake design you are looking for

 

We will contact you to discuss your order and/or schedule an appointment. We will then go through all your requirements and document these as part of your cake contract, to ensure there can be no chance of mistakes or misunderstandings.

 

How do I design a birthday cake?

Important things to consider when designing a birthday cake include the individual, their personal traits and hobbies, occasion theme, venue and time of year. It can also be useful to bring/send references such as photographs or invitations along to your consultation.

 

How do we design a wedding cake?

Because our wedding cakes are designed specifically for you, to reflect the style and theme of your wedding, it is important to have decided on the theme/ambience and location of your wedding before arranging a consultation.

 

Sometimes your ‘dream cake’ can be completely unsuited to the style, size or lighting of your particular venue. Style elements to consider before your appointment include cake shape (round or square), number of tiers, colour,

pattern and/or flowers. If taking design inspiration from your dress, invitation, flowers, fabric etc, remember to provide a reference at the time of your consultation. 

 

How much will I pay for a cake by The FOOD COLLECTIVE?

Because our cakes are completely custom made, and priced individually by the complexity of their design, we do not have a standard price list. You can get an idea of our pricing by looking through our style and price guide. However if you have a budget we will always tryto make suggestions that will fi t within your budget.

 

What’s your payment policy?

A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirrmed until we have received your signed contract and 50% non- refundable deposit. 

 

Payment can be made by direct deposit, PayPal, or in person. Cake orders placed with less than two weeks’ notice require payment in full at the time of ordering. Deposits are non-refundable. 

 

Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards.

 

If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable. Design/Tasting appointments are held for wedding cake orders only. If you feel that you require an appointment for a birthday cake please send us an email.

 

Which factors will influence the cost of my cake?

Cake costings are based on the amount of time that it will take to make your cake, the design, number of serves required and degree of difficulty.

 

What about delivery?

Cake prices do not include delivery. Delivery to the Canberra area is free of charge. Delivery outside of these areas can be arranged at a cost of $65.00, ie. Yass/Goulburn.

 

What is the difference between a coffee and a dessert portion?

A coffee portion is usually - 1” wide x 1” deep x 4” high. A dessert portion is usually 1” wide x 2” deep x 4” high, double the size of a coffee portion. If your wedding includes a three-course meal, coffee portions are usually ample. If serving the cake as a course on its own, dessert portions are advised.

 

Can I keep the top tier?

Selecting fruit cake for the top tier of your wedding cake means it can be stored, frozen, wrapped in cling fi lm inside an airtight container for up to twelve months.

 

I have dietary restrictions. Can you help?

Unfortunately we are not able to guarantee that our cakes do not have nuts, eggs etc and as a result do not handle these requests.